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FAQs

Shipping and Fulfillment

How much is delivery?

Tiered delivery fees are as follows for single-location orders:

Standard delivery: $15
Order amount above $100: $12
Order amount above $150: $10
Order amount above $200: $8
Order amount above $250: Free

Additional surcharges will apply for delivery to addresses in the CBD, Changi, Sentosa and Tuas). Urgent deliveries may be arranged with additional fees.

For orders comprising granola only, shipping fee will just be $5!

How long is the lead time?

As orders are baked and fulfilled on a first-come-first-served basis, the lead time for your order can range between 1-5 working days. I will get in touch with you to update you of the estimated lead time or arrival of your order. (:

I need the bakes by a certain date / for a special occasion!

Kindly include a remark upon checkout, or drop me an email, and I’ll make arrangements on my end. (:

Can I select a delivery time slot or date?

Delivery time slots are usually between 12pm - 9pm. Special requests for specific dates or timings may be accommodated, but additional charges may apply.

What if I’m not home when the courier comes by?

The courier will get in touch with you to make arrangements (e.g. hang the bag at your door). If you have specific instructions to pass on to the courier, please leave a note upon checkout!

Kindly note that there will be re-delivery charges if the courier is unable to leave the bakes in a suitable manner or with your security guard.

Can I opt for self-collection?

Yes, self-collection is now possible at Bidadari. (: The exact address will be made known to you once your order date is confirmed.

Weekday collections are preferred; if not, weekend 9am-12pm slots are possible for self-collection too.

 

Bakes and Customisations

There’s something I’ve seen on your page but is not offered here! May I still place an order?

Please do email me at spatulaandpen@gmail.com to discuss further. (:

Can I make requests for customisations?

Please note that customisations are not possible for bake boxes.

Beyond that, I’m most happy to discuss further (:

Are your bakes halal?

I don’t use pork lard in my bakes; however, from time to time, I do use alcohol in some of my bakes.

I have allergies! How do I know if I can still consume your bakes, and which?

Please get in touch prior to placing your order and I’ll see what I can do.

I’d like to order something as a gift! Can you include a note?

Yes, most certainly (: Just leave a remark upon checkout and I’ll make arrangements!