Free Delivery For Orders Above $150

FAQs

Shipping and Fulfillment

How much is delivery?

Fees are $12 per trip/location (updated 6 Sep 2022).

How long is the lead time?

As orders are baked and fulfilled on a first-come-first-served basis, the lead time for your order can range between 2 working days to a month. I will get in touch with you to update you of the estimated lead time or arrival of your order. (:

I need the bakes by a certain date / for a special occasion!

Kindly include a remark upon checkout, or drop me an email, and I’ll make arrangements on my end. (:

Can I select a delivery time slot or date?

Delivery time slots are usually between 9am - 6pm. Special requests for specific dates or timings may be accommodated, occasionally with a small top-up amount (: do check in please!

What if I’m not home when the courier comes by?

The courier will get in touch with you to make arrangements (e.g. hang the bag at your door). If you have specific instructions, please let me know!

Kindly note that there will be re-delivery charges if the courier is unable to leave the bakes in a suitable manner or with your security guard.

Can I opt for self-collection?

I’m sorry but self-collection is not available! 

 

Bakes and Customisations

There’s something I’ve seen on your page but is not offered here! May I still place an order?

Please do email me at spatulaandpen@gmail.com to discuss further. (:

Can I make requests for customisations?

Customisations are not possible for bake sale boxes. If you’re purchasing the regular bakes in their respective batch sizes, and would like to make customisations to them, please do leave a note upon checkout and I’ll follow up with you (:

Are your bakes halal?

I’m afraid not! I don’t use pork lard in my bakes; however, from time to time, I do use alcohol in some of my bakes.

I have allergies! How do I know if I can still consume your bakes, and which?

Please get in touch prior to placing your order and I’ll see what I can do (:

I’d like to order something as a gift! Can you include a note?

Yes, most certainly (: Just leave a note upon checkout and I’ll try to make arrangements!